Ask your customers how they felt, and see the answers in one place

Customer satisfaction surveys let you hear from your WhatsApp customers once a conversation is resolved, using your own words and your own rating scale.

When you mark a conversation as resolved, your customer is invited to rate their experience. You choose the question, the label under each rating and the thank-you message, so every request sounds like your business.

Choose how you ask Pick a 3-star or 5-star scale, and add an optional review link for customers who rate you highly.

Pause and restart any time Switch surveys off to stop new requests. Your questions, labels and messages are kept, so switching them back on is quick.

Every rating, saved and thanked Each rating is kept with the conversation it came from, and the customer gets a thank-you message straight away.

See it all in one report Filter by date, rating, team member or channel, see each response, and check your average rating and overall score in one place.

Know when a request can't be sent WhatsApp only allows this message within 24 hours of the customer's last message. If a chat is closed after that window, you see a warning that the rating request won't be sent.

Settings in your language The satisfaction settings page now appears in Bengali, Chinese, Australian English, French, Hindi and Arabic.